Who we are
RFM Global Consultancy is the leading Registered Training Organisation, a provider of total Learning and Development solutions to industries that reflect our expertise and innovation. We specialises in delivering in-depth training projects for individuals, pubic sectors, select teams or entire business units. Our priority is to ensure that all our clients experience a substantial financial return on the training investment they make with us and we pride ourselves on delivering a maximum value added service.
Our team of highly qualified, professional specialists bring vast real-life experience to the classroom. We are passionate about ensuring our delegates & students make a real difference through understanding how models and frameworks can actually be utilised to enhance sustainability, profitability, deliver value for money, and achievement of corporate objectives.
Business Administration
Course Title: Successfully Managing The Servicom
OVERVIEW:
To develop a holistic approach to service delivery. Understand and measure the 12 steps that dictate service delivery in all organisations and know what Servicom can deliver for your organisation
ATTENDEES:
- Directors
- Executives and General Managers
- Managers who are responsible for delivering results in their organisation.
Course Objectives:
- Confidently manage staff and tasks more effectively.
- Learn how to maximise your team’s input to deliver desired results.
- Build onyour existing skills by exploring the latest project management theory and practice.
COURSE ACTIVITIES:
- Understand where service delivery sits in all organisations – and what makes an organisation excellent.
- Measure your own service delivery and discover what the next steps must be to improve.
- Discover the classic 12 component parts that ensure service delivery results-every time
- Setting an organisation strategy and compelling vision
- Why customer research is critical to your success and which customers to target
- Organise your organisations structure to deliver results
- The service delivery process-its about the sizzle-not the steak
- Successful management practices that deliver results
- Measure, measure, measure: if you are not measuring-you are just practicing!
- Successfully managing the change – a classic 8 step process
- Training for success-how to improve your training investment
- Internal team building – you are only as good as your weakest link
- Educating the customer and creating the service delivery environment for results
- Communications-both internal and external for results
LOCATIONS - COST - DURATION
- Dubai
- London
- Cost: TBD
- Duration: 10 Days
What We Do
RFM Global Consultancy specialise in exceeding the business and management needs of enterprises across a broad span of industry. We are building our success on the partnerships we form with all stakeholders in our training processes. RFM Global Consultancy have developed specific training solution platforms and training methods suitable for broad markets across many industries. Whether in the workplace or offsite, we work closely with our clients to find the best solution to add value to their operations as depicted below:Our Approach
Effective behavioural skills change training, when delivered with passion and imagination will enable people to unlock this potential. Whether courses are about interpersonal skills, the development of the individual or the growth of a team of people there is a real accountability about the way they are designed and presented.
Why Choose US
Because, clients who implement the information get results, not just in the short run but because it becomes engraved in the corporate culture, they also get long term results. Using the most advanced accelerated learning techniques our trainers guide participants through a series of hands-on exercises designed to get the participant to experience change.
Our Numbers
We are passionate about ensuring our delegates & students make a real difference through understanding how models and frameworks can actually be utilised to enhance sustainability, profitability, deliver value for money, and achievement of corporate objectives
Our ServicesNo Of Clients
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